When creating a new case, patient, or other new entry, a different patient’s information appears. This may include the guarantor, employer, policy information, etc.
This problem is often caused by a default that was accidentally set. See our tutorial on Setting/Removing Defaults to remove the default. Once the default has been removed, new entries should populate with the correct information.
If removing defaults does not solve the problem, this problem could hint at data corruption or index mismatching. Try running File Maintenance to re-index all tables. If the problem persists, restore a recent backup or contact your vendor for data repair.
PLEASE NOTE: Restoring a backup will override the current practice data. Any information entered between the time of backup and time of restore will be lost PERMANENTLY. Please use caution when restoring backups.