A patient’s account total or balance shows an incorrect total of charges, adjustments, and payments OR the totals do not properly reflect the information in the transaction screen.
In the thousands of numbers Medisoft keeps track of, the program will, on rare occasion, calculate the patient total incorrectly. This generally happens when a payment gets removed or changed after it is applied to 1 or more charges. The simple fix is to double click on the account total. This will force the program to calculate the total again and resolve the issue.